SoMe –

FAQ

Collection of frequently asked questions and answers related to outdoor hot tubs.

Both types of hot tubs allow you to enjoy the outdoor air, warm water and good company. A wood-burning hot tub, however, requires troublesome preparations and follow-up compared to an electric hot tub.

Before bathing, the wood-burning tub needs to be filled with water and heated with wood. An electric hot tub is always ready for use, and the water temperature can be adjusted by pressing a couple of buttons. A wood-burning hot tub needs to be washed after every use, whereas an electric hot tub can be left waiting ready for the next use. The water in electric hot tubs is treated with the fiber filtration system, ozonator and cleaning chemicals.

In addition to the ease of use, you can notice the difference when you are in the water. Electric hot tubs are designed to be ergonomic, and their massage features comprehensively relax your entire body.

Novitek outdoor hot tubs are sold in over 140 stores around Finland. Most retailers have models in the store, but you should make sure by calling the store before visiting. Find your nearest retailer’s contact information easily on the Resellers page.

Find your nearest retailer’s contact information easily on the Resellers page.

All Novitek outdoor hot tubs come with a thick insulating cover, a filter cartridge, starting chemicals and clear instructions. The hot tub, delivered to your yard, is ready for use after installation, and you do not have to buy e.g., chemicals right away.

The Salla, Olos and Halti outdoor hot tubs of the Select collection are available with either Basic or Premium equipment. The size, design and materials are the same with both equipment levels, but the Premium equipment package improves your hot tub’s features even further.

Compared to the Basic hot tubs, the Premium tubs have more effective massage functions, because all three pumps have a power of 1,5 kW instead of 1.3 kW. In addition to this, the Premium hot tubs have a separate, energy-efficient filter pump.

While the Basic hot tubs have waterline lighting, the Premium tubs also include LED-illuminated jets and controls. The multicolor LED lights improve the ambiance of the bathing experience.

Use of the Premium hot tubs is made easier and more flexible than before with the next generation touch screen control panel.

The electrical connection must be protected with a residual-current device. The most common electrical connection is 3x16A, 400V. Only the hot tubs of the Standard collection are connected to 2x16A, 230V.

Yes you can. The hot tubs of the Select and Exclusive collections can be factory-fitted with sink paneling as an accessory. With this paneling, the hot tub can be sunk into a terrace without separate maintenance hatches built into the terrace. The sink paneling can be placed at most 40 cm from the bottom of the hot tub to the top of the terrace.

If you want to sink the hot tub into a terrace and your hot tub has no sink paneling, you need to make separate maintenance hatches into the terrace on each side of the hot tub. The maintenance hatches must allow for the hot tub’s side panels to be opened freely and provide enough room to work next to the hot tub if necessary.

Please also note that there must be approx. 50cm of free space on each side of the hot tub so that possible maintenance procedures can be carried out.

You can read more about this topic in our article (in Finnish): Ulkoporeallas terassille.

You can place the outdoor hot tub almost anywhere. You can install the hot tub e.g., outdoors in the yard, on a terrace, sunken into a terrace, on a balcony, or indoors. The requirements are that the surface is flat, structurally uniform and free of frost heaving, and withstands the weight of the hot tub unaltered.

Outdoor hot tubs are easy and effortless to maintain and clean. It is good to always add chlorine or some other water treatment chemical into the hot tub after bathing, or once per week even when no one has bathed in the tub. The fiber filter needs to be rinsed at least twice per month and replaced every time you change the water, i.e., twice per year on average.

For washing the fiber filter more effectively, we provide a filter cleaning spray, and filter washing agent. Cleaning products effectively removes oil, grease and limescale from the fiber filter.

When you change the water 2–4 times per year, the hot tub needs to be wiped thoroughly with a soft, non-abrasive and lint-free cloth and cleaning agent. The sanitary acrylic surface is a hard, glossy and easy-to-clean material, making the care of the surface very easy. As a cleaning agent, we recommend using TecCare’s disinfecting cleaning spray. TecCare effectively cleans and disinfects all surfaces. The product effectively destroys 99.999% of bacteria, viruses, fungi and spores.

When you change the water, the plumbing must also be washed with the plumbing cleaning agent. This product is intended for the effective cleaning of the plumbing, and it removes any dirt and grease accumulated in the plumbing.

The water of an outdoor hot tub should be changed 2–4 times per year depending on the utilization rate of the hot tub. The water does not need to be changed anymore frequently than this, because the water is treated in three different ways simultaneously. With the fiber filter, ozonator and cleaning chemicals, the water stays clean and clear.

1.The fiber filter collects small, loose debris from the water. The fiber filter needs to be replaced every time you change the water. The service life of the fiber filter can be prolonged and filtration efficiency improved by rinsing the cartridge 2–4 times per month with running water. For washing the fiber filter more effectively, we provide a filter cleaning spray, and filter washing agent. Cleaning products effectively removes oil, grease and limescale from the fiber filter. The filtration system of all Novitek® outdoor hot tubs is completely automatic.

2. All hot tubs manufactured by Novitek are equipped with an ozonator. The purpose of the ozonator is to remove bacteria, particles and stuffy smell from the water. The system is functioning when the gray ozone jet at the bottom of the hot tub produces bubbles. The ozonator is completely maintenance-free and does not require any measures by the user. Nevertheless, we recommend replacing the device every 3–4 years to achieve the best possible effectiveness in keeping the water clean.

3. The purpose of cleaning chemicals (chlorine) is to keep the water disinfected, clear and clean and remove bacteria from the water. In addition to chlorine, the cleaning chemicals used can be chlorine-free active oxygen tablets or SpaBalancer water care agent. More detailed instructions on the administration of cleaning chemicals can be found on the package of the chemical.

Novitek outdoor hot tubs are handmade in Salo, Finland, with only the highest quality hot tub components and equipment. Our goal is that there will be nothing additional to maintain.

We have, however, taken into account possible risk factors and as easy serviceability as possible in the design of our outdoor hot tubs. The insulating boards are attached directly to the siding, allowing for easy maintenance of all parts. All pumps and electronics are installed on platforms, so that any possible water leaking to the machinery space cannot damage them. All pumps and electronics can also be replaced without emptying the hot tub.

The maintenance of Novitek outdoor hot tubs is handled centrally in Salo, Finland. We have all spare parts in store, so you can be sure that the hot tub is repaired swiftly.

The hot tub is emptied with a submersible pump into the wastewater drain. With the Novitek submersible pump, the hot tub is quick and easy to empty. Our pump is made of a durable material. Thanks to its good design, the pump drains the hot tub almost entirely empty. The pump is easy to use, because it does not have a separate float switch.

All Novitek outdoor hot tubs have a a comprehensive warranty program. In addition, we make sure that spare parts are available for outdoor hot tubs even years from now. The warranty program is a proof of quality and guarantees the user with carefree years of bathing.

The energy consumption of an outdoor hot tub depends on the size, utilization rate and water temperature of the hot tub, as well as the weather and the actions of the user.

Novitek outdoor hot tubs are designed to be as energy-efficient as possible. All our hot tubs are insulated with Finnish extruded polyurethane insulating material resistant to fire and mold. Each hot tub is insulated around the sides and bottom, thanks to which the operating costs stay moderate.

We tested the energy consumption of an outdoor hot tub over the period of a year. During this time period, the outdoor temperature was as low as -30 °C at times. In spite of this, the 1,100-liter hot tub consumed only 2,200 kWh of electricity. The water temperature stayed at 37 °C for the entire test period, and the hot tub was used 2–3 times per week on average. We also made sure to use the hot tub’s Economy Mode, heating the water only during the filtration period.

In the event of a power outage, do not open the insulating cover! The hot tub starts again automatically after the power comes back on. After a power outage, you should check the functions and water temperature of the hot tub.

Short power outages from a few minutes to a few hours do not affect the functionality of the hot tub. The hot tub will not freeze over even in freezing weather: this would require a power outage of several days. In the event of a longer power outage, please contact your retailer or the Novitek maintenance service.

All our hot tubs are insulated with Finnish extruded polyurethane insulating material resistant to fire and mold. Each hot tub is insulated around the sides and bottom. Thanks to the insulation, the hot tub is kept ready for use year-round. Furthermore, each hot tub comes with a thick insulating cover that keeps the heat from dissipating.

Novitek outdoor hot tubs are designed for the demanding Finnish weather conditions. Thanks to their high-quality components and insulation, they withstand even the harshest of winters and stay energy-efficient.

Our hot tubs are also equipped with a frost guard that automatically starts all the pumps if the water temperature falls below 7.5 °C. This keeps the water moving, so the water cannot freeze.

For the most challenging conditions, we offer a 3 kW supplementary heater installed at the factory to the Select, Exclusive and Lumispa hot tubs. The supplementary heater heats the water faster to the set temperature and maintains the temperature in even the harshest frost. The supplementary heater is connected to its own 230V, 1 x 16 A electrical connection.

Taking a shower before entering the hot tub is highly recommended, so as not to allow additional substances or grease to enter the hot tub e.g., from deodorants, perfumes, hair styling products or body lotions. Taking a shower keeps the water in the hot tub clear longer, and the filter does not need to be replaced as often.

After bathing, you need to add some cleaning chemical to the hot tub and put the insulating cover over the hot tub. Make sure that the cover sets tightly in place and remains in place. After this, the hot tub is ready for the next use.

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